At Benve Store, customer satisfaction is our top priority. We stand behind the quality of our products, which is why we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return or a full refund.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt, order number, or proof of purchase.
Please inspect your package immediately upon delivery. If the item is defective, damaged in transit, or if you receive the wrong product, contact us right away at [email protected]. Please include your order number and clear photographic evidence. We will evaluate the issue immediately and provide a free replacement or a full refund.
To start a return process, simply email us at [email protected]. Our customer support team will review your request and send you detailed instructions on how and where to ship your package. Please note: Items sent back to us without prior return approval will not be accepted.
Certain types of items cannot be returned, such as perishable goods, custom products (personalized items), and personal care goods (beauty products). We also do not accept returns on gift cards or sale items.
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed, and a credit will be applied to your original credit card or payment method within 5 to 7 business days. Please note that your bank or financial institution may take additional time to post the transaction.
